Refund & Return Policy

We accept refund and return requests only when the item arrives in a condition that prevents safe or intended use:

• Visible damage to the device, packaging, or accessories upon arrival.
• Defects that prevent the device from powering on or functioning correctly.
• Broken components, including cracked casings, damaged charging ports, or non-responsive controls.

All claims must be submitted within 14 calendar days of the confirmed delivery date. Requests received after this window cannot be honored.

Because siaglow devices are personal-care products that come into direct contact with skin and hair, we cannot accept returns or issue refunds for reasons of personal preference, including:

• Buyer's remorse or a change of mind after purchase.
• Disatisfaction with color, finish, or subjective cosmetic preferences.
• Items that have been used, opened, or removed from original packaging without defect.
• Damage caused by misuse, improper handling, unauthorized repair, or accidental damage after delivery.

This policy exists to uphold strict hygiene and sanitary standards for beauty and personal-care devices, and to ensure every customer receives a product in pristine condition.

To initiate a refund, please contact our concierge support team by email. Include your order number and clear evidence of the defect so we can review your request promptly.

1. Email support@siaglow.com within 14 days of receiving your package.
2. Include your order number and a brief description of the issue.
3. Attach clear photographic or video evidence showing the defect, damage, or malfunction.
4. Our support team will review your submission and respond within 1–2 business days.

Clear documentation allows us to process your request without delay. Please provide:

• Photographs: well-lit, focused images of the damaged area, the device, and the original packaging.
• Video: a short clip demonstrating the defect or malfunction, especially for electronic or operational issues.
• Order details: your order number, delivery date, and the email address used at checkout.

Submissions without adequate evidence may be delayed or declined. We may request additional documentation if needed.

Once your evidence is received and inspected, our team will confirm whether your request qualifies for a refund. Approved refunds are processed in full to the original method of payment used at checkout — typically PayPal or credit card.

• Refund approval is normally completed within 1–2 business days of receiving complete evidence.
• Funds may take an additional 5–10 business days to appear on your statement, depending on your bank or card issuer.
• You will receive an email confirmation once the refund has been issued.

Our support team is here to assist you. For refund inquiries, evidence submissions, or order assistance, please email support@siaglow.com and include your order number.